BØRN RZST™ – RETURNS & EXCHANGES POLICY
Effective Date: September 2025
1. OVERVIEW
At BØRN RZST™, every piece carries the spirit of resistance. We stand behind the quality of our products, but if a return is necessary, this policy explains how we handle it.
2. ELIGIBILITY FOR RETURNS
- Items must be returned within 14 days of delivery.
- Products must be unworn, unwashed, and in original packaging.
- Proof of purchase (order confirmation or receipt) is required.
3. NON-RETURNABLE ITEMS
- The following items cannot be returned: sale items, gift cards, and limited-edition capsule releases (unless defective or damaged).
4. EXCHANGES
- Exchanges are available for sizing issues if stock permits.
- If the requested size is unavailable, a refund or store credit will be issued.
5. REFUND PROCESS
- Refunds will be issued to the original payment method within 7–10 business days after the returned item is received and inspected.
6. SHIPPING COSTS
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective or incorrect item).
7. DAMAGED OR DEFECTIVE ITEMS
- If you receive a damaged or defective item, contact us immediately at support@bornrzst.com with your order number and photos. We will arrange a replacement or full refund.
8. HOW TO START A RETURN
- Email support@bornrzst.com with your order number, reason for return, and photos if applicable.
- Our team will guide you through the next steps.
9. POLICY UPDATES
- We may update this Returns & Exchanges Policy periodically. Updates will be posted on this page with a revised effective date.
10. LOST OR DELAYED RETURNS
- BØRN RZST™ is not responsible for lost or delayed return packages. We recommend using a trackable shipping method.
11. INTERNATIONAL RETURNS
- International customers are responsible for return shipping costs, customs duties, and taxes. Please clearly mark the package as 'Returned Goods' to avoid additional fees.